GTC vouchers

Terms and conditions of purchase and delivery

I. APPLICABILITY TO ENTREPRENEURS AND DEFINITIONS OF TERMS

(1) The following General Terms and Conditions apply to all deliveries between us and a consumer in the version valid at the time of the order.

(2) "Consumer" within the meaning of these Terms and Conditions is any natural person who concludes a legal transaction for a purpose that cannot be attributed to either his commercial or his independent professional activity.

II. CONCLUSION OF A CONTRACT, STORAGE OF THE CONTRACT TEXT

(1) The following provisions on the conclusion of a contract apply to orders placed via our online shop:

https://www.vbooking.de/v3/booking.aspx?clientid=alpenblick&lang=de

(2) If the contract is concluded, the contract is concluded with

THOMA HOTELS & WELLNESS GMBH

Bio- & Wellnesshotel Alpenblick

Renate and Ferdinand Thoma

St.-Georg-Straße 9

79862 Höchenschwand

Register number: HRB 320283

Register court Freiburg

shall come into effect.

(3) The presentation of the vouchers in our online shop does not constitute a legally binding contractual offer on our part, but is only a non-binding invitation to the consumer to order vouchers. By ordering the desired voucher, the consumer makes a binding offer to conclude a purchase contract.

(4) Upon receipt of an order in our voucher shop, the following regulations apply: The consumer submits a binding contractual offer by successfully completing the order procedure provided in our voucher shop.

The order is placed in the following steps:

1) Select the desired voucher

2) Enter the amount

3) Personalise your voucher

4) Select a shipping method

5) Select the quantity and continue by clicking the "Add to basket" button

6) If you would like to select another voucher, click on the desired category and repeat steps 1-5

7) Check the details in the shopping basket

8) Continue with the "Order" button

9) Enter billing/delivery address and contact details

10) Select payment method, enter credit card details for credit card payment method

11) Check or correct the data entered once again

12) Read through the terms and conditions and tick to confirm

13) Read through the cancellation policy and confirm with a tick

14) Chargeable and binding dispatch of the order

Before submitting the binding order, the consumer can return to the website on which the customer's details are recorded and correct input errors or cancel the order process by closing the Internet browser by pressing the "Back" button in the Internet browser he is using after checking his details. We confirm receipt of the order immediately by means of an automatically generated e-mail ("order confirmation"). With this we accept your offer.

(5) Storage of the contract text for orders via our voucher shop: You can also view these GTC at any time at https://www.alpenblick-hotel.de/agb-gutschein-shop/. For security reasons, your order data is no longer accessible via the Internet.

III. PRICES, SHIPPING COSTS, PAYMENT, DUE DATE

(1) In order to keep the order costs as low as possible, you can pay for the vouchers directly by credit card or online bank transfer and have the voucher sent to you free of charge by e-mail. However, the vouchers can also be sent by post. We charge a handling fee of 5.00 euros for dispatch by post.

(2) The prices quoted include statutory VAT and other price components and will be charged when the service is utilised. Shipping costs and design costs of €5 will be added if the "send by post" shipping method is selected.

(3) The vouchers purchased with the respective total value including VAT cannot be redeemed in cash. If the consumption is less than the value of the voucher, you will receive a further credit note.

(4) No liability is accepted for late delivery by post.

(5) The voucher is only valid once the amount due has been paid in full.

IV. DELIVERY

The vouchers can be printed out immediately by the consumer. If the delivery method "send by post" is selected, a high-quality voucher with envelope will be sent to the consumer by post. A handling fee of 5.00 euros will be charged for postage and packaging. If the payment method "bank transfer" is selected, the voucher will only be sent after receipt of payment using the selected dispatch method.

V. RETENTION OF TITLE

We reserve the right to redeem the voucher until the purchase price has been paid in full.

VI. VALIDITY

The vouchers remain valid for 3 years from the date of purchase and are provided with a unique serial number, which is required to redeem the vouchers. Each voucher can only be redeemed once.

VII. REDEMPTION

The holder of the voucher can redeem it for all hotel services offered, these are regarded as currency exchange 1 voucher Euro = 1 hotel Euro.

VIII. LOSS

THOMA HOTELS & WELLNESS GMBH cannot provide compensation in the event of loss, theft or theft of vouchers.

IX. DEVIATIONS AND ERRORS

Deviations in illustrations of the goods for sale are possible. Errors and changes to items reserved.

X. SECURITY GUARANTEE & DATA PROTECTION

(1) The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations.

When you use this website, various personal data is collected. Personal data is data that can be used to identify you personally. This data is not passed on to third parties. We would like to point out that data transmission over the Internet (e.g. when communicating by e-mail) may be subject to security vulnerabilities. Complete protection of data against access by third parties is not possible.(2) This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the site operator. You can recognise an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

XI. MANDATORY INFORMATION ACCORDING TO REGULATION (EU) NO. 524/2013 OF THE EUROPEAN PARLIAMENT AND COUNCIL:

Complaints procedure via online dispute resolution for consumers (OS): http://ec.europa.eu/consumers/odr/. We are obliged to settle disputes with consumers before the following consumer arbitration board. Consumers can contact the following consumer arbitration board: Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e. V., Straßburger Str. 8, 77694 Kehl, https://www.verbraucher-schlichter.de.

XII. CONTRACTUAL LANGUAGE

The contract language is exclusively German.

XIII. PLACE OF FULFILMENT, PLACE OF JURISDICTION AND LEGAL SYSTEM

For contracts with merchants, legal entities under public law and special funds under public law, the place of fulfilment for delivery and payment as well as the place of jurisdiction is Freiburg; however, the supplier is also entitled to sue at the location of the registered office or a branch of the consumer. If the consumer has no general place of jurisdiction in Germany or if he moves his domicile or usual place of residence outside the Federal Republic of Germany after conclusion of the contract, the place of jurisdiction shall be the registered office of the supplier. This also applies if the consumer's domicile or habitual residence is unknown at the time the action is brought.

The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods. Should any provision of these terms and conditions and the other agreements made be or become invalid, this shall not affect the validity of the remaining terms and conditions.

CANCELLATION POLICY

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods. "However, the right of withdrawal does not apply if the use of the service has already begun within the cancellation period.to exercise your right of withdrawal, you must contact us at

THOMA HOTELS & WELLNESS GMBH

Bio- & Wellnesshotel Alpenblick

Renate and Ferdinand Thoma

St.-Georg-Straße 9

79862 Höchenschwand

E-mail: hotel@alpenblick-hotel.de

Phone: +49 (07672) 4180 by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample cancellation form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of cancellation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired. We shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

Sample cancellation form

(If you wish to cancel the contract, please fill out this form and send it back to us.)To

THOMA HOTELS & WELLNESS GMBH

Bio- & Wellnesshotel Alpenblick

Renate and Ferdinand Thoma

St.-Georg-Straße 9

79862 Höchenschwand

E-mail: hotel@alpenblick-hotel.deHiermit I/We (*) cancel the contract concluded by me/us (*) for the purchase of the following voucher number:

Ordered on (*)/received on (*)

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only for notification on paper)

Date(s)

____________________________

(*) Delete as applicable.    

Status of the GTC April 2018